Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use TryCeed, we may collect:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, educational background, field of study
• Verification Documents: Student ID, admission letter, government-issued ID, academic transcripts
• Banking Information: Bank account details for fund disbursement (students only)
• Campaign Information: Campaign story, funding goals, updates, and related content

1.2 Payment Information

Payment processing is handled by Paystack, our third-party payment processor. We do not store your full credit card information. Paystack collects and processes your payment information in accordance with their privacy policy and PCI DSS standards.

1.3 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• Usage Data: Pages visited, time spent on pages, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Verify student identities and campaign legitimacy
• Process donations and transfer funds
• Send transactional emails (receipts, updates, notifications)
• Improve our platform and user experience
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications (with your consent)
• Provide customer support
• Generate analytics and reports

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible on our platform:

• Student names and profile photos (in campaigns)
• Campaign stories, goals, and updates
• Donor names (unless donated anonymously)
• Donation amounts and dates

3.2 Third-Party Service Providers

We share information with trusted service providers who help us operate our platform:

• Payment Processing: Paystack (for secure payment transactions)
• Email Services: Email service providers (for transactional and marketing emails)
• Analytics: Analytics providers (to understand platform usage)
• Security Services: Security and fraud prevention services

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or abuse
• Protect the safety of users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Restricted access to personal information
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@tryceed.name.ng.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze platform usage and performance
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After you close your account, we may retain certain information for backup, archival, fraud prevention, or legal compliance purposes.

8. Children's Privacy

TryCeed is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. International Users

Our platform is based in Nigeria. If you access TryCeed from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria where our servers are located and our central database is operated.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of TryCeed after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: